Shipping Costs

We offer free shipping on all orders $100 and over within the contiguous US. Orders under $100 are charged a flat rate of $4.99.

Please reach out to info@thegoodpup.com for Alaska and Hawaii shipping.  

Shipping Times

Transit time to the contiguous US is typically within 2-6 business days. Please note, you may experience some delays with the shipping carrier during holidays and other peak shopping times. Due to the unpredictability of shipping carriers these days, we cannot guarantee a delivery date.

Once your order has shipped we will send you an email with the tracking number.

Processing Time

We aim to ship all non-personalized orders within 1-2 business days. Personalized orders (e.g. engraved collars, embroidered bandanas) will take up to 4 business days to process. As soon as your order has been quality checked and shipped, you will receive an email with the tracking details. 

Shipping Carriers

Your items will be shipped via USPS or UPS.

Restrictions

We are currently only accepting orders from the contiguous United States. Please reach out to info@thegoodpup.com for Alaska and Hawaii shipping (we do not ship to Puerto Rico), however, stay tuned as we expand our shipping list. We are also unable to accommodate shipment to PO Boxes or APO addresses.

Address Changes

Please note that once your items have shipped, we cannot make changes to your order. It is the responsibility of the customer to ensure that all shipping information is correct at the time of order. If you have provided the incorrect shipping address, please contact us at the email below as soon as possible. 

For additional information, please reach out to info@thegoodpup.com.